Contracts Administrator

The Role 

You will be responsible for the day-to-day co-ordination and processing of contracts from the field sales team and to ensure excellent levels of customer service, accuracy of data on the company computer systems and achieving department KPIs. You will also support the field sales team as the office-based admin support.

Key Responsibilities and Accountabilities

• To manage and administer the entering of new sales onto AMCS and gains
• To manage and administer the entering of new sales leads into CRM
• Assist the customer services team in processing retention contracts via the CRM System liaising with the service teams or suppliers when necessary
• To be in daily Communication with the sales team to ensure timely updates and progress
• Distribute inbound Web / Phone leads to sales and other teams, ensuing they are logged on CRM
• Liaise with the service teams regarding future deliveries each month
• Assist with pending contracts, helping the sales team to provide notice to existing suppliers for their customers
• To undertake credit checks and ensure integrity of information provided
• You will ensure all department procedures are followed and data accurately and promptly recorded on the systems within the company’s Slauson manage and file all contracts in electronic form
• Ensuring the roll-out/cancellation processes are 100% accurate
• AD-HOC Tasks given by line Manager (Pre Invoice Checks, Credit Note Process)

General Responsibilities and Activities

• To enter customer details into CRM
• To assist Sales team when quoting for work
• To assist in completing all sales related documentation by liaising with the sales reps

The Ideal Candidate

• You are tenacious, passionate and positive
• You enjoy working as part of a team and work on own initiative
• You are willing to work hard and prove yourself

Skills and Experience

• Excellent organisation and time management skills
• Good administration skills
• Advanced knowledge in the use of Microsoft Office applications
• A good  knowledge of working with customers over the phone
• Sales support and customer service
• Good level of written and oral communication
• Knowledge of the waste industry / hazardous waste would be an advantage

Company Info

• The Health, Safety and Wellbeing of our employees is very important to us.
• It is your responsibility to take reasonable care of your own and other people’s Health and Safety and must cooperate with us on Health and Safety matters. 
• You will represent the company in a professional capacity at all times.

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)