Who Are We?
AWM welcomes you to join our team and contribute to our mission of making a positive impact on the world through innovative waste management solutions. With a strong focus on sustainability, we are seeking individuals who share our passion and can thrive in our dynamic team.
At AWM, you will experience a supportive work environment that fosters creativity, collaboration, and personal growth. We value your ideas and believe in the power of every individual to make a meaningful difference.
Now let us tell you about the role:
The Role
To plan, organise and manage the daily work of the office and the collection drivers and associated system data input. To lead the Service team in a positive and proactive manner. To ensure all tasks are completed in line with the companies Health and Safety Policy and in a Profitable manner.
Responsibilities:
- To ensure all work is carried out maintaining high levels of customer service.
- To ensure high levels of Health and Safety are observed.
- Ensure all jobs undertaken are done so ensuring profitability.
- To support and assist all drivers in carrying out their duties to ensure they operate productively.
- To ensure all data input is accurate and completed in a timely manner.
- To ensure all office staff performance levels are managed.
General Responsibilities and Activities
- Ensure the safety and welfare of all personnel within your area of responsibility.
- To interpret and enforce as far as is reasonably practicable legislation relating to the road traffic acts.
- To be responsible for the day to day activities of the Drivers.
- Prioritising work schedules to maximise efficient work.
- Ensure vehicle defecting procedures are adhered to in accordance with our operator’s licence and audit requirements.
- Under the auspices of the Service Manager ensure the following; Enforce standards of discipline and control, conduct annual driver appraisals, assist with induction of new drivers.
- Control (optimisation) of overtime including checking start times and levels of inactivity on the tracker.
- Ensure all customer enquiries are responded to quickly and positively.
- Proactively look into missed collections and resolve any issues.
- Respond to and log on Helpdesk any customer complaints, and resolve in a timely manner.
- Conduct thorough route de brief for each route on a daily basis, ensuring every job is accounted for and driver records accurate and detailed information.
- Ensure that all weighing vehicles are weighing accurately and that weights are recorded on AMCS.
- To carry out investigation interviews and disciplinary hearings as required.
- Carry out site surveys, in particular when accidents or near misses have occurred.
- Ensure drivers carry out their pre and post shift vehicle checks.
- Ensure all weighing vehicles are accurately recording customer weights, and any weighing defects are reported and investigated in a timely manner.
- Sign off new contracts, ensuring they are profitable and fit within the existing collection schedule.
- Carry out monthly management checks, by monitoring vehicle cameras and address any concerns.
- To ensure that all extra waste collected is charged to the customer by viewing the vehicle cameras and cross checking AMCS.
- Ensure the Depot Customer Hotlist is kept upto date and any service issues relating to these customers are communicated to them in a timely manner.
- Any other reasonable task as may be required from time to time.
The Ideal Candidate
- Tenacious and resilient
- Flexible
- Diligent
- Team Player
- Leader
- Able to work on own initiative
Skills and Experience
- Good leadership skills
- Customer Service
- Extensive knowledge of the waste industry
- Competent in the use of Microsoft applications
- Knowledge of Tachograph legislation
- Driving Licence
Company Info
- The Health, Safety and Wellbeing of our employees is very important to us.
- It is your responsibility to take reasonable care of your own and other people’s Health and Safety and must cooperate with us on Health and Safety matters.
- You will represent the company in a professional capacity at all times.
The bigger group: Beauparc
Beauparc, a dynamic and forward-thinking environmental services company, is at the forefront of innovative waste management and recycling solutions. Operating on a global scale, Beauparc is committed to making a positive impact on the environment, promoting sustainability, and driving change within the industry.
Operating across Ireland, the UK, and other countries, Beauparc is dedicated to shaping a greener future through responsible resource management and sustainability. Join us to make a positive impact on the environment.