Business Support Administrator

Posted on 23/12/2024

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Bromborough, Manchester

Not Specified

£30,000

Not Specified

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Business Support Administrator

About the Role

Monday - Friday - 08:30am - 5pm

Who Are We?

At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.

Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world.

At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.

Now let us tell you about the role:

The role of Business Support Administrator will be to support the Group tendering function and the sub-contracting department in completing administration in an efficient and timely manner through escalations from numerous departments.

The candidate will also be involved in supporting the Corporate Sales team in an attempt to grow revenue and profitability of our Commercial Customer base. Customer retention is fundamental to the long-term success of The Beauparc Group.

Roles and Responsibilities:

Answering incoming emails and directing emails to appropriate personnel
Complete supplier/customer forms, collating all the information for future use
Supporting both tendering function and subcontracting function of the business
Dealing with customer service emails from commercial
Answering questions about our organisation and providing customers with other information as required
Dealing with customer service queries and liaising with other departments to retrieve this information
Process all customer related queries and requests in a timely and consistent manner
Making outbound calls to customers when requested
Forwarding supporting documentation/reports to customer when needed (eg waste permit, waste reports etc)
Keeping the inbox clean by following up on outstanding emails

Skills and Experience:

Prior customer service experience
Excellent communication, organisational and interpersonal skills
Excellent level of computer literacy a must (help expedite report generation as required)
Knowledge of the Waste Industry is an advantage
Demonstrates ability to tactfully handle difficult situations
Good team player

About Us

Join us on the journey…..

Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey……….

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